Terms & Conditions
Cancellations must be made before any work has started on your order. Order processing time can be 0-5 days, so please contact info@mollydollycrafts as soon as you have decided to cancel. If contacted before work has started you will be able to cancel your order for a full refund, if work has already started you may be able to have a partial refund depending on how much work has been done.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of return for unpersonalised orders
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The buyer must obtain proof of posting and is responsible for the item in the event that it is lost. Any refunds will only be given once I have received the item in its original condition. In the event of your item arriving damaged or faulty, please contact me within 14 days of receiving the item with images of the defects.
Royal Mail only consider items lost if your item is undelivered 10 working days after the estimated delivery date (Mon-Fri). If your order hasn't arrived within the estimated time frame, please double check your address was correct. If the address was entered incorrectly, your order will be returned to me and you will have to pay for it to be resent out. If your address is correct please contact me with your order number and I will double check the tracking to see if it's been sent to your local delivery office.
In the event that both options don't result in delivery of your item, once the date arrives where your order is officially classed as lost by Royal Mail I will refund or replace your order. If your order is time sensitive, please contact me to see what options are available.
Personalised bottles are hand wash ONLY and must not be left to soak, as excessive exposure to heat can destroy the vinyl adhesive. Any damage to the bottle caused by misuse is not eligible for refund.